Winson .
Nov 5, 2024
Non Refundable, Exchange and Store Credit Policy
No Refunds or Cancellation:
Please note that we do not offer cash refunds for any purchases. All sales are final, but we offer exchanges and store credits as outlined below.
Exchange Guidelines:
Items will be exchanged at our physical space at Funan, 02-10 unless prior arrangement.
Items can be exchanged within 14 days of the purchase date.
Please note that we only allow a one-time exchange per item. Once an item has been exchanged, it will not be eligible for a further exchange.
To be eligible for an exchange, the item must be unused, unwashed, unworn, and in its original packaging with all tags attached.
Exchanges are subject to product availability. If the item you wish to exchange is currently unavailable, we will offer you a credit voucher for the remaining value.
Credits Vouchers:
If the new item is priced lower than the exchanged item, the remaining balance will be issued as a credit voucher.
Credit vouchers are valid for 12 months from the date of issue and can be used toward any future purchase on our website.
Credit vouchers cannot be exchanged for cash.
Non-Exchangeable Items:
Final sale items, gift cards, and personalised or customised products are not eligible for exchange.
Shipping Costs:
Customers are responsible for shipping costs associated with returning the item for exchange unless the item is faulty or damaged upon arrival.
How to Request an Exchange:
Please fill up the form here to submit a request for exchange/returns or drop us a email!
- Return parcels will be processed within 3-5 working days from the date of drop-off. A follow-up email with the refund/exchange details will be sent once we receive your return item(s)
If you have any questions about our policy, please don't hesitate to reach out. We're here to assist you.
