Non Refundable, Exchange and Store Credit Policy
No Refunds:
- Please note that we do not offer refunds for any purchases. All sales are final, but we offer exchanges and store credits as outlined below.
Exchange Guidelines:
- Items can be exchanged within 30 days of the purchase date.
- To be eligible for an exchange, the item must be unused, unworn, and in its original packaging with all tags attached.
- Exchanges are subject to product availability. If the item you wish to exchange is currently unavailable, we will offer you a credit voucher for the remaining value.
Credit Vouchers:
- If the new item is priced lower than the exchanged item, the remaining balance will be issued as a credit voucher.
- Credit vouchers are valid for 12 months from the date of issue and can be used toward any future purchase on our website.
- Credit vouchers cannot be exchanged for cash.
Non-Exchangeable Items:
- Final sale items, gift cards, and personalized or customized products are not eligible for exchange.
How to Request an Exchange:
- Reach out to us with your order number and details of the item you wish to exchange.
- You might drop if off at any of our ongoing popup (excluding Design Orchard) or book a delivery service (tracked) to send it to our studio or Drop-off personally at Our Studio – (postage costs to be borne by the customer).
Studio Address:
1002 Jalan Bukit Merah #03-13 Singapore 159456
- Return parcels will be processed within 3-5 working days from the date of drop-off. A follow-up email with the refund/exchange details will be sent once we receive your return item(s)
Shipping Costs:
- Customers are responsible for shipping costs associated with returning the item for exchange unless the item is faulty or damaged upon arrival.
If you have any questions about our policy, please don't hesitate to reach out. We're here to assist you.